Online Chat & Live Support for Business Websites
What online chat support does for your business
Boost Your Sales
Provide a consistent multi model of customer engagement. Learn more
Higher Retention Ratio
Providing customer service keeps customers around.
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Competitive Advantage
Customers move quickly when they can't find what they were looking for.
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Faster Problem ResolutionLive Chat features like file sharing and media support empower customers to choose any format to express themselves without requiring a channel switch.
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Personalized Your Brand
Embrace the opportunity to put a face to your brand through live chat.
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Improve Website ExperienceA live chat agent can help your customers navigate and find what they are looking for.
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Why liveline Online?
Training and Fully Managed Services
Working with your assigned local operation manager, we ensure we have a comprehensive and up-to-date product knowledge. Learn more
Metrics and Reports
We understand the importance of First - Call - Resolution (FCR) and how it has an effect on almost every meaningful metric as a key driver of customer satisfaction. We provide weekly and monthly reports to assess our performance and productivity levels. Learn more
Integrations
We provide fully integrated packages of chat software and service. Our packages are tailored to your business needs. Learn more
24/7 - Round The Clock Customer Service
Maximize your online presence by reaching out to your potential customer the moment they log on to your website. There is always an online chat support agent available to support your online inquiries in just a few seconds, any time of the day or night. Learn more
Why Live Chat Support?
Improve the support experience for customersReduce service cost and boost sales
Boost your sales
Customers feel more confident making a purchase with a human on the other end.
Maximize marketing ROI
Customers who use live chat are 3 X more likely to buy.
Real-time Engagement
You already have the active audiences waiting for interactions. 83% of online consumers require some degree of customer service live chat support desk when making an online purchase.
Increase Lead conversion
More interactions with visitors lead to 30% more in conversion rate.
Our Benefits
Scalable, On-Demand Services
Ramp up or down and cover weekends and after-hours to accommodate your needs.
Sales Growth
Turn your website visitors into leads.
Local Support
Have an open communication with your assigned operations manager in Australia.
Monthly Reports and Insights
Maximize productivity and focus
to grow your successful business.
Services
We offer integrated packages to meet every type of business.
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Chat Support
Make live chat support service core to your brand’s identity. Through this, you will have the tools to create leads and convert them into loyal customers. We will answer your visitors’ enquiries and turn them into customers.
Overflow Support
Whether you are a large enterprise or a small business, you need to have an emergency plan to cover, we will always be there to help!
Weekend Support
Enjoy your weekend, switch off and let us take care of your customer support. Get your team starting their Monday with a clean slate of emails. LiveLine can cover your weekend hours, Friday to Monday.
E-mail Support
All our agents are qualified through certificate programs such as CX and NFR, which empower them to change the way your customers read your support emails and leave them happy and excited to be doing business with you again.
“Since using liveline chat services, The Net Return has seen an increase of 25%
in their conversion rates
and an average score of 98%
customer satisfaction rating.”
HT TranCEO
“The service is friendly and the results are always of the highest quality. Our sales increased by 20%.
I am recommending to all my friends and colleagues.”
Dana RosenMarketing Manager
“If you are looking for a high quality company, I highly recommend liveline Online. 50% of customers use live chat
and the result is 48% in our customer base.”
Madelaine TaylorCustomer Service Manager
