Services
Our Services
We provide a wide range of professional services to meet your needs.
We promise to provide every service with a smile, and to your highest level of
satisfaction.
Grow your business faster, with with our 24/7 Support and excellent management.
Chat Support
Make chat service core to your brand’s identity. Through this, you will have the tools to create leads and convert them into loyal customers. We will answer your visitors’ enquiries and turn them into customers.
You set the criteria; You choose how many hours/days you want us to support based on your business needs. We integrate the software into your website or we can work with your existing live chat platform.
Our live chat service includes training, management, coordination and tracking reports.
Weekend Support
Enjoy your weekend, switch off and let us take care of your customer support. Get your team starting their Monday fresh.
Liveline Online can cover your weekend hours, Friday to Monday. Your assigned local ops manager co-ordinates weekly meeting to ensure an integrated smooth handover across the teams.
We take care of the hiring process, train the agents to match your brand voice and process map a consistent workflow . You pay fixed fee rate.
Overflow Support
Whether you are a large enterprise or a small business, you need to have an emergency plan to cover those time when you are covering a product outage or maybe it’s the holiday season and you don’t have enough staff or any unexpected leave or negative circumstance.
That’s why liveline Online works with you to plan ahead. Our precise planning process is designed to craft a strategy that ensures superb customer service is in palace in the event of an emergency. Your customers will never know there was a problem.
Email Support
Delight your customers with a faster order processing along with awesome support and communication throughout the process. We provide order management including processing B2B customer orders, billing, invoices, returns and exchanges.
Our ops manager is responsible for keeping our team informed all the time with your process and escalation steps. Then we translate these into our internal process that delivers on efficiency and reliability.
At liveline, Online we know that a single interaction can make or break a business customer experience.
We continuously develop and train our team, at no extra cost, to fulfil your business needs.
We Put You First
Flexibility
We have a very flexible pricing structure and include various plans tailored as per your requirements. We put your first.
24x7 Assistance
We provide 24x7 assistance to our clients. Our aim to bridge provide the human touch into your digital world.
Training
All our operational solutions include ongoing training, coordination, insight reports and local management team.
Fully Managed Services
Watch your profits and efficiency soar. You’ll expand faster than you ever thought possible.
Be prepared for everything
