About
liveline Online - Bringing the human touch to your tech Era.
Liveline Online is the brain child of a team comprising of experienced and hardworking professionals having extensively proven track record in customer service. We provide a comprehensive set of services and solutions for Non-Voice operations which includes both training and offering chat and email support with high quality considerations. We are considerably experienced in executing pre-sales, customer support, and post sales support coupled with ongoing trainings for clients in various segments.
About
Being a privately held company founded in Melbourne, Australia. We empower all business, regardless of size, to change the definition of Customer Service Experience. We provide them with exceptional service, professional training and assistance, and the resources that help them succeed. Through our entire 24/7 operations modules: agents, training, QA, data insights and management, you can make sure your CSAT and NPS are improving and you can focus more on building your business.
Our local ops manager will work with you on the onboarding process to ensure a smooth integrated workflow between your company and LiveLine is on place. We work exactly the way you want us to, so we represent the voice of your company.
Our passion for customer service, means that we provide your business with nothing but the highest quality, that are guaranteed to meet your customers’ needs and keep them satisfied!
At Liveline Online, we value quality over quantity, and we strive to provide the finest level of service at the most affordable price. Our clients choose us because of our high service standards.
Strategies & Plans
Every customer is unique. That’s why we customize every one of our plans to fit your needs exactly.
Whether it’s a small strategy or a comprehensive effort, we’ll sit down with you, listen to your requests, and prepare a customized plan.
OUR VISION
How do you add a human touch to your digital presence to ensure clients feel as welcome to do business with you regardless of which channel they choose to interact with your business through?
liveline
was born to solve these challenges.
Our vision is to work with you to bring a human touch to a digital world, and differentiate your business, by showing your customers that you truly are there to service their needs 24/7 everywhere they seek your business.
So, let’s use the opportunity digitization has given us to reach as many customers together, and let’s WOW them with service!
" Quality in a service or product is not what you put into it. It is what the customer gets out of it"
Peter Drucker
Our Mission
We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including E-Commerce support, chat support and email and ticketing support, as well as weekend and on demand support. We are committed to delighting our clients and their customers.
Say No More!
Let's get you on the way to success.
